If a product is found to be faulty or defective within 14 days of purchase we will offer a replacement . Shipping back to us is payed by buyer. The product must be in the original condition in which it was sent and must include an invoice or any paperwork sent with the item. We will refund the purchase price minus the postage and packaging costs is we don't have in stock same item. The buyer is responsible for all postage costs. If you are returning an item, we recommend using an insured method of delivery as we cannot issue refunds for items lost or damaged in transit. We track the IMEI number of each phone and this will be checked on return of the phone to ensure it is the original phone that has been returned. Please allow 7 working days for us to receive your phone and process your refund.
We do not authorise refunds for any below reasons.
- Item is physically damaged
- Item is liquid damaged
- Item is been tampered with.
- Parts on the item is replaced
- Our warranty seal is broken
Any returns that are not faulty or where the buyer changes their mind, there will be a deduction of 10% to cover depreciation and restocking fee along with our initial postage costs.